FAQ's

 Horses and Horsemanship

Can you send me a catalog?

We keep our prices low by not offering a printed catalog.  Our available items can be found on our website.  If you need help finding what you're looking for, give us a call at (800) 632-4805 or send an e-mail to sales@horsetackinternational.com. 

Do you accept PayPal/Western Union transfers/checks?

Our website accepts Visa, MasterCard, American Express, and Discover cards.  If you have a debit card with a credit card logo, you can use that as well.  Our website is on a secure server to ensure that your information stays safe.  If you don’t feel comfortable using your credit card online, you may call (800) 632-4805 to place your order by phone. 

I live in a different country.  How soon will I receive my order?  How much will shipping cost?

We ship all international orders through the U.S. Postal Service.  Packages shipped via Priority Mail International usually arrive 6-10 days after the date of shipment.  This is the safest, most reliable way to ship overseas because insurance is included and a label number is provided so that the package can be tracked.  International shipping costs are based on the size and weight of the package.  When you place an order on our website, we will pick, pack, and weigh your items in order to determine how much it will cost to ship them.  We will then e-mail you an estimated shipping amount.  We will hold your order until you contact us to approve the additional charge.  With your approval, we will then ship your order and e-mail you the Priority Mail label number.  You may use this number to check the status of your shipment on the Postal Service website, www.usps.com.

I bought something from your website and it doesn't fit.  Can I send it back?

Please call (800) 632-4805 or e-mail us for a Return Authorization number.  You can return or exchange items within 30 days of receipt, as long as they are in resellable condition.  For more detailed information, see our Shipping & Returns Policy.