Two Ways to Buy 1. Use our shopping cart. It guides you step by step through the process. It is on a secure server for your safety. Just use your VISA, MasterCard, American Express or Discover. Please note that your card will be charged at the time the order is placed.
2. Call us toll free at 800-632-4805 8:45 AM to 5:45 PM Eastern Time Zone. We will answer your questions and process your order.
Most items will be shipped within 2 business days. Shipping rates are based on the amount of your total order. Non FOB items shipped within the contiguous 48 states will be charged the rates listed below identified as Domestic Rates.
Domestic RatesUnder $25.00 $7.95 25.00-49.99 $9.75 50.00-74.99 $10.95 75.00-99.99 $12.95
100.00-149.99 $14.95
150.00-199.99 $17.95
200.00-399.99 $19.95
400.00-599.99 $20.95
600.00 and Up $21.95
Saddles - FREE FREIGHT
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Some items are marked FOB. These items will incur actual shipping costs, rather than the domestic rates listed above. FOB rates will not show at the time of order. All products shipped to Alaska and Hawaii, Puerto Rico and Canada as well as all International orders, will be shipped as FOB.
Return PolicyPlease inspect your items and try them on (if applicable) immediately upon receipt. Items must be returned in new condition with a copy of the sales receipt and all packaging and tags in place. Used, dirty, stained, full of animal hair, abused or incomplete items may not be returned. Items without original packaging and tags will not be accepted and will be returned to you at your expense. Any product that you try on your horse must be free of horse hair and dirt. Please take the appropriate precautions. Items that are not returnable include but are not limited to: any items that offer custom options, bits and bottle goods.
Items may be returned within 30 days of receipt of shipment for exchange or refund to your credit card. You will need to call in for a return authorization first. Once you receive your authorization number you will need to return the item or items within 10 days to avoid restocking charges. We do not offer cash refunds. All shipping charges on ALL exchanges will be at the buyer’s expense. After 30 days, items may not be returned or exchanged.
Shortages or discrepancies (items in box do not match items listed on sales receipt) must be reported within 10 days of your receiving the shipment.
To Return Items Include a copy of your receipt with reason for return or exchange information clearly stated. Send your return to:
Product Return
Equestrian International
116 King Court Ind. Park
New Holland, PA 17557
Saddle Returns and ExchangesYou must call for a return authorization to return or exchange a saddle. Saddles may be returned or exchanged within 3 days of receipt of saddle, but only if in NEW UNUSED condition. No wear marks may be visible. All return or exchange shipping charges are at buyer's expense. If a returned saddle shows signs of any wear or usage, the buyer will be charged a restocking charge of up to 50%. Since we ship the saddles to you for free, if you return a saddle to us for credit to your card, you will be charged $25.00 for the initial shipping of your order. If you exchange a saddle to a different size or any other saddle, you will be charged the exchange shipping costs.
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Bareback Pads
